Privacy Policy

1. An overview of data protection

General information

The following information provides a straightforward overview of what happens to your personal data when you visit this website. Personal data are all data by which you can be personally identified. Detailed information on data protection can be found in the privacy policy set out below this text.

Data collection on this website

Who is responsible for the data collection on this website?

The data processing on this website is carried out by the website operator. You will find their contact details in the section “Information on the data controller” in this privacy policy.

How do we collect your data?

Your data are collected firstly when you provide them to us. This may, for example, be data that you enter into a contact form.

Other data are collected automatically or with your consent by our IT systems when you visit the website. These are primarily technical data (e.g. internet browser, operating system or time the page was accessed). These data are collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data are collected in order to ensure that the website is provided without errors. If you contact us via a form, by e-mail or by telephone, we process the data submitted in order to handle your enquiry and any resulting quotations and orders. Your user behaviour is not evaluated for analytics or advertising purposes on this website.

What rights do you have regarding your data?

You have the right at any time to obtain information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of these data. If you have given consent to data processing, you can withdraw this consent at any time with effect for the future. You also have the right, under certain circumstances, to request that the processing of your personal data be restricted. Furthermore, you have a right of appeal to the competent supervisory authority.

You can contact us at any time regarding this and any other questions on the subject of data protection.

Analytics tools and third-party tools

Your browsing behaviour is not analysed statistically when you visit this website. We use no analytics software, no tracking or advertising services, no map services and no embedded social media content on this website. External services are only integrated to the extent described in this privacy policy.

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2. Hosting

We host the content of our website with the following provider:

Hetzner

The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (hereinafter Hetzner). All servers on which this website is operated are located in Germany.

For details please see Hetzner’s privacy policy: https://www.hetzner.com/legal/privacy-policy/.

Hetzner is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website as reliably as possible. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information in the user’s terminal equipment (e.g. device fingerprinting) within the meaning of the TDDDG. Consent may be withdrawn at any time.

Data processing agreement

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

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3. General information and mandatory information

Data protection principles

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data are data by which you can be personally identified. This privacy policy explains which data we collect and what we use them for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the internet (e.g. when communicating by e-mail) may have security gaps. Complete protection of data against access by third parties is not possible.

Information on the data controller

The controller responsible for data processing on this website is:

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Storage period

Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies. If you assert a justified request for deletion or withdraw your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place once these reasons no longer apply.

General information on the legal bases for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, where special categories of data pursuant to Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also carried out on the basis of Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information in your terminal equipment (e.g. via device fingerprinting), the data processing is additionally carried out on the basis of Section 25(1) TDDDG. Consent may be withdrawn at any time. If your data are required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data where this is necessary for compliance with a legal obligation, on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.

Recipients of personal data

In the course of our business activities we work with various external bodies. This sometimes requires personal data to be transferred to these external bodies. We only pass on personal data to external bodies where this is necessary for the performance of a contract, where we are legally obliged to do so (e.g. disclosure of data to tax authorities), where we have a legitimate interest in the disclosure pursuant to Art. 6(1)(f) GDPR, or where another legal basis permits the disclosure. Where processors are used, we only pass on our customers’ personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You may withdraw consent you have already given at any time. The lawfulness of the data processing carried out up until the withdrawal remains unaffected by the withdrawal.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged infringement. This right of complaint is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data which we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Information, correction and deletion

Within the framework of the applicable statutory provisions, you have the right at any time to obtain information free of charge about your stored personal data, their origin and recipients and the purpose of the data processing, and, where applicable, a right to have these data corrected or deleted. You can contact us at any time regarding this and any other questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data was or is unlawful, you may request the restriction of the data processing instead of deletion.
• If we no longer need your personal data but you need them to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
• If you have lodged an objection pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data may – apart from being stored – only be processed with your consent or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a Member State.

SSL/TLS encryption

For security reasons and to protect the transmission of confidential content, such as enquiries you send to us as the site operator, this site uses SSL/TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

When SSL/TLS encryption is activated, the data you transmit to us cannot be read by third parties.

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4. Data collection on this website

Cookies

Our website uses so-called cookies. Cookies are small data packets and do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or until they are automatically deleted by your web browser.

Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services provided by third-party companies within websites.

Cookies have various functions. Many cookies are technically necessary because certain website functions would not work without them. Other cookies may be used to analyse user behaviour or for advertising purposes – we do not use such cookies on this website.

Cookies which are required to carry out the electronic communication process, to provide certain functions you have requested, or to optimise the website (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is stated. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. Where consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Section 25(1) TDDDG); consent may be withdrawn at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

Consent management with Complianz

Our website uses the consent technology of Complianz in order to obtain your consent to the storage of certain cookies on your device or to the use of certain technologies, and to document this consent in compliance with data protection law. The provider of this technology is Complianz B.V., Kalmarweg 14-5, 9723 JG Groningen, Netherlands (hereinafter “Complianz”).

Complianz is hosted on our own servers, so no connection to the servers of the Complianz provider is established. Complianz stores a cookie in your browser in order to be able to assign the consent given or its withdrawal to you. The data collected in this way are stored until you ask us to delete them, you delete the Complianz cookie yourself, or the purpose for storing the data no longer applies. Mandatory statutory retention obligations remain unaffected.

Complianz is used in order to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6(1)(c) GDPR.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• browser type and browser version
• operating system used
• referrer URL
• host name of the accessing computer
• time of the server request
• IP address

These data are not merged with other data sources.

These data are collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – for this purpose the server log files must be recorded.

Contact and service form

If you send us enquiries via a form, the details you provide in the enquiry form, including the contact details you enter there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. We do not pass on these data without your consent.

These data are processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this was requested; consent may be withdrawn at any time.

The data you enter in the form remain with us until you ask us to delete them, withdraw your consent to storage, or the purpose for storing the data no longer applies (e.g. once your enquiry has been dealt with). Mandatory statutory provisions – in particular retention periods – remain unaffected.

For the forms on this website we use the WordPress plugin Fluent Forms. The data submitted are stored exclusively on our own server (see the “Hosting” section) and are additionally forwarded by e-mail to the responsible contacts within our company. No transfer to the manufacturer of the plugin takes place.

To protect the forms against automated submissions we additionally use Cloudflare Turnstile (see the “Plugins and tools” section).

Enquiry by e-mail or telephone

If you contact us by e-mail or telephone, your enquiry including all personal data arising from it (name, enquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on these data without your consent.

These data are processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this was requested; consent may be withdrawn at any time.

The data you have sent to us via contact enquiries remain with us until you ask us to delete them, withdraw your consent to storage, or the purpose for storing the data no longer applies (e.g. once your request has been dealt with). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

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5. Plugins and tools

Web fonts (local hosting)

For the uniform display of fonts, this site uses the “Montserrat” font family from the Google Fonts directory. The font files are installed locally on our server and are delivered from there. No connection to Google servers is established and no data are transmitted to Google.

Further information on Google Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=en.

Cloudflare Turnstile

We use “Cloudflare Turnstile” (hereinafter “Turnstile”) on this website. The provider is Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (hereinafter “Cloudflare”). Turnstile is loaded exclusively on the pages containing forms (contact and service form).

With Turnstile we wish to verify whether data entry on this website (e.g. in a contact form) is carried out by a human being or by an automated program. For this purpose Turnstile analyses the behaviour of the website visitor on the basis of various characteristics. This analysis begins automatically as soon as the website visitor enters a website with Turnstile activated. For the analysis, Turnstile evaluates various pieces of information (e.g. IP address, the time the visitor spends on the website, or mouse movements made by the user). The data collected during the analysis are forwarded to Cloudflare.

The data processing is carried out on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web offerings against abusive automated spying and against spam. Where corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information in the user’s terminal equipment (e.g. device fingerprinting) within the meaning of the TDDDG. Consent may be withdrawn at any time.

Further information on Cloudflare Turnstile can be found in Cloudflare’s privacy policy at https://www.cloudflare.com/privacypolicy/.

The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/5666.

Multilingual setup (WPML)

This website is operated in two languages. For this purpose we use the WordPress plugin WPML. The provider is OnTheGoSystems Limited, 5/F Manulife Place, 348 Kwun Tong Road, Kowloon, Hong Kong.

WPML runs exclusively on our own server; no connection to the provider’s servers is established when you visit this website. The language version is determined solely by the address called up (German without, English with the path element “/en/”). No cookie is set for this purpose and no personal data are transferred to third parties.

It is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in delivering our content in the language you have selected.

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